Privacy Policy

1. Introduction

guided tours ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our bicycle tour services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book a bicycle tour through our Stripe payment system
• Contact us via email at hello@visitdanube.com
• Subscribe to our newsletter or marketing communications
• Participate in our tours

This information may include:

• Name and contact information
• Email address
• Payment information (processed securely by Stripe)
• Emergency contact information
• Dietary restrictions or accessibility needs

3. How We Use Your Information

We use the information we collect to:

• Process your tour bookings and payments
• Communicate with you about your tour
• Provide customer support
• Send you tour confirmations and important updates
• Improve our services and website
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers (such as Stripe for payment processing) who assist us in operating our business
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Safety: We may share information if necessary to protect the safety of our customers, staff, or the public

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Payment information is processed securely through Stripe, which maintains PCI DSS compliance and uses industry-standard encryption.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking information may be retained for accounting and legal purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing

To exercise these rights, please contact us at hello@visitdanube.com.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites, including our Stripe payment processor. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: